Physical goods should be sent back to us in the same condition you received them to: “Returns” Bus Stop Mail Order Ltd, 42-50 Steele Road, London, NW10 7AS. ![]() ![]() ![]() In the event that any products supplied to you by us are damaged or defective, we agree to replace or repair the damaged or defective products or refund the amount you paid for such goods (including postage & packaging) providing you notify us (either via post at or e-mail: ) and return the goods within 28 days of purchase. Please note: As music downloads are dispatched immediately after purchase, there is no possibility of cancelling these orders. You may cancel your order at any time prior to your order being dispatched by emailing us at ensuring that you quote your name, address and order reference number or by telephoning +44 (0) 2 between 9am and 5pm GMT/BST, Monday to Friday. We use Royal Mail First Class for UK deliveries and standard Air Mail for all other territories, very large orders will usually be sent via parcelforce. For all other territories packaging is free and postage is charged on a weight basis.
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